Do I have to have my new car serviced by the franchised dealer?

Following a change in EU regulations effective from October 2003, consumers are no longer obliged to have their new cars serviced by the franchised dealer in order to maintain the validity of the manufacturer’s warranty.

The car must of course be serviced in accordance with the manufacturer’s recommended schedule using parts, which meet the requirements laid down by the manufacturers. 

Manufacturers are also not permitted to restrict access to technical information, including diagnostic equipment and soft ware, where that information is required in order to service or repair a vehicle.

Here at Troy Autopoint we have an electronic database with full details of the manufacturer’s schedules for car servicing for over 20,000 different models.